Service Charge
Please note that a 20% service charge will be added to all spa therapies.
Is There a Minimum Age?
Guests under the age of 18 are not permitted to use spa facilities. Guests under the age of 16 are not permitted to use the workout facilities. Identification may be required prior to entering the spa and Fitness Center.
When Should I Arrive?
For your enhanced comfort and relaxation, we recommend that you arrive 30 minutes prior to your treatment, allowing time to experience the sauna and steam rooms.
What If I Am Late to My Appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time so that the next guest will not be delayed. The full value of your treatment will be applied.
What is the Cancellation Policy?
If you must reschedule or cancel your appointment, please notify us six hours before your scheduled appointment to avoid being charged the full service fee. Cancellations of packages or private parties require 24 hours' notice. We will attempt to resell the appointment to prevent a charge to your account.
* Move fee is $35 to change time.
What Do I Wear During My Treatment?
Most body treatments are enjoyed without clothing. However, please wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. Before and after your treatment, robes and slippers are provided in lockers in the locker room.
What If I Have Special Health Considerations?
Please notify our Spa Reservations extension at 81772 before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant.
Should Men Shave Before a Facial?
Shaving isn't necessary, but it is recommended. If you do choose to shave prior to your facial, be sure to do so at least two (2) hours prior to your scheduled appointment.
What About My Comfort?
Whether it is the room temperature, the amount of massage pressure or the volume of the music, please notify us of any comfort or preferences. We request that all cellular phones and pagers be turned off in the spa.
What If I Am Pregnant?
We recommend that body treatments be scheduled after the first trimester. Please notify us when you make your appointments so we can offer guidance.
Considerations
Cellular Phones — To preserve our tranquil setting, cell phones are discouraged. For the privacy of our guests, use of any camera device is strictly prohibited.
Safety — For the safety of our guests and staff, we reserve the right to refuse service to individuals who appear intoxicated or under the influence of alcohol or drugs, or are exhibiting inappropriate behavior.
Physical & Medical Conditions — Please inform the agent of any physical or medical considerations prior to booking your appointment. We reserve the right to determine if we are able to provide service.
