Hotel Services & Amenities

Hotel Amenities in the Kissimmee / Orlando Region

Welcome to Gaylord Palms, where extraordinary service and superior amenities create a world-class hotel experience, the kind that wins awards and makes for an unforgettable stay. Whether delivering our signature world-class, attentive service, bringing you an icy beverages poolside, or offering unique shopping experiences, Gaylord Palms creates an environment as satisfying as it is luxurious. We've also fused the latest in technology with our premier services and amenities to ensure that your every need is met and every expectation exceeded.

To get a glimpse of your enchanting surroundings at Gaylord Palms®, discover our panoramic views and amenities underneath our climate-controlled signature glass atriums with a 360° walkthrough. You could be here!

Hotel Amenities

• Four and 1/2 acres of lush gardens and winding waterways under glass to explore
• Relâche Spa with salon and fitness center
• South Beach pool reserved for our adult guests (18 and older)
• Clearwater Cove water activities playground featuring a zero-entry pool, octopus water slide, sand play area, waterfall and tons of water play fun for kids
• Coquina Dunes Recreation Park including executive golf putting course, sand volleyball, croquet lawn and more
• Six innovative restaurants and lounges
• 24-hour dining available at Java Coast and through In-Room Dining
• Live entertainment nightly
• Retail street with unique shops
• In-room child care services offered by Kids Nite Out

Accommodations

The ambiance and prestige of Gaylord Palms is reflected in every guest room, beautifully decorated down to the last detail. Unwind after a long day exploring Orlando by relaxing on our plush custom-made mattresses and rest assured knowing your bedside alarm clock will wake you early the next day to start a new journey at Gaylord Palms.

Guest rooms include:

• Comfortable custom-made mattresses with luxurious bedding
• Executive desk with chair
• Ceiling fan
• Refrigerator replenished daily with Dasani® water*
• Gaylord iConnect^® in-room guest portal — one click access to a host of hotel services
• Wireless Internet access*
• Two telephones (one is cordless) with speakerphones
• Integrated doorbell system with LED display for housekeeping service
• Bedside alarm clock equipped with CD player
• Modem data port
• In-room safe fitted with AC outlet, designed to accommodate and recharge laptop computers
• Remote control television with cable
• Personal coffee maker
• Full-size iron and ironing board
• Guest voice mail service
• In-room pay-per-view movies

(*inclusion of resort fee.)

Guest bathrooms include:

• Deluxe bath with granite vanity
• Luxurious bath amenities
• Full-length mirrors
• Lighted 5x magnifying makeup and shaving mirrors
• Hair dryers
• King guest rooms feature walk-in glass-enclosed showers
• Double Queen guest rooms feature bathtub with shower

Services

• Room Service
• Concierge Desk
• Full-Service Business Center
• Valet parking
• Remote electronic check-out stations in convention center

Technology Security

• Electronic locking system
• In-room safes built to accommodate and recharge laptop computers

Check-in/Check out Services

• Self-service kiosks with touch screen for express check out throughout the hotel

Consider It Done
Consider It Done is our service commitment to you. Each of the hotel's 1,500 STAR employees are dedicated to meeting the diverse needs of every hotel guest. To help with that, each guest room phone has a Consider It Done button. By pressing "Consider It Done," guests can ask questions or request a wide range of services. Our staff is delighted to assist with your every need — from common requests, like theme park transportation, to not-so-common needs, like a chartered helicopter ride. Just call us and consider it done!

Resort Fee
Gaylord Hotels is committed to providing our guests with a robust array of amenities, to ensure the best possible hotel experience. A resort fee of $15 (plus tax) will be charged daily, and includes:

• USA Today (weekdays) and Wall Street Journal (weekends) available every morning
• Wireless Internet access available in your guest room and in public spaces throughout the hotel in the three main atriums (St. Augustine, Everglades, and Key West)
• High-speed Internet access in your guest room
• Dasani^® water replenished daily in your guest room refrigerator
• Complimentary local and toll free telephone calls (up to 20 minutes)
• Use of the Relâche Spa Fitness Center
• Complimentary scheduled shuttle service to Walt Disney World theme parks

Explore Gaylord Palms

• Explore Our Atriums
• Tour Emerald Bay
• Tour Everglades
• Tour Key West
• Tour St. Augustine