Gaylord Palms

Key West Atrium

We've brought the tropics indoors in the free-spirited style of the Florida Keys. Stroll along the wharf and enjoy the vibrant sights and sounds including the 60-ft schooner, SS Gaylord, and a lagoon featuring stingrays and several species of Florida native game fish.

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Gaylord Palms Senior Leaders

It's not the same old thing

Too often the excitement employees are showered with during orientation is very different from the day-to-day life they experience on the job. Our commitment to every member of the Gaylord Palms Team is to carry the fun and excitement of the first day into every day. We've created a non-negotiable process that applies to all departments and each manager infuses this process with his or her own unique personality.

Johann Krieger Timothy Lamb Christina Gregg Monica Schyck		Richard Zarth Bill Fink Kurt Meusel Tom Petrillo

Johann Krieger Senior Vice President/General Manager Gaylord Palms Resort & Convention Center "At Gaylord Palms, 'Consider It Done' is more than a phrase... It's what we do."



Timothy Lamb Vice President of Accounting & Finance Gaylord Palms Resort & Convention Center "It's about making sure each detail adds up to the perfect experience for every guest!"



Christina Gregg Vice President of Human Resources Gaylord Palms Resort & Convention Center "At Gaylord Palms, we are committed to creating an environment where our STARS can do their best work possible. We believe that our people are our single most important asset. Putting STARS first is not just another cliché at Gaylord Palms. It is a standard by which we live and the key strategy in achieving our vision of providing flawless service."



Monica Schyck Vice President of Sales and Marketing Gaylord Palms Resort & Convention Center "We are selling more than hotel rooms and meeting space. We are delivering a promise of flawless and genuine service to meeting planners and their attendees. I hear it again and again: our STARS are what make the difference at Gaylord Palms."



Richard Zarth Chief Technology Officer, Information Technology Gaylord Palms Resort & Convention Center "We're in the business of providing solutions...not bits and bytes."



Bill Fink Vice President of Conference Management Gaylord Palms Resort & Convention Center “While delivering flawless meeting and food & beverage experiences to 1.4 million guests annually, we believe success is never final! Living by this philosophy, we all strive to create memorable experiences for every leisure and business guest.”



Kurt Meusel Vice President, Revenue Management Gaylord Palms Resort & Convention Center “Superior customer service goes beyond front of the house operations, it resonates behind the scenes as well. It’s our responsibility to develop and implement creative ways to manage our assets and revenues to provide the best guest experience. We want to be tactical and drive property performance to the best of our ability.”



Tom Petrillo Vice President, Hotel Manager Gaylord Palms Resort & Convention Center “It’s important to be on the floor and side-by-side with our customers and our STARS! We consistently look for ways to improve on our flawless service, and always want to be as creative as possible in delivering the Gaylord experience.”