Gaylord Palms FAQs
Who is the press contact for Gaylord Palms Resort & Convention Center?
Keith Salwoski
Public Relations Manager
(407) 586-0315
ksalwoski@gaylordhotels.com
Who is the press contact for Gaylord Entertainment?
Vicki Kessler
Atkinson Public Relations
(615) 320-7532
vkessler@atkinsonpr.com
General
Where are you located?
Interstate 4 at International Drive & Osceola Parkway, Exit 65. We are the next exit to Disney.
More: How to Get Here
What credit cards do you take?
We accept all major credit cards.
Do you have Transportation to Disney? From the Airport?
We have 24-hour transportation service from the airport. We run shuttles to and from Disney during their hours of operation.
More: Theme Park Transportation
When can I check in? Check out?
Check in is at 3:00 p.m., and check out is at 11:00 a.m.
What are your parking fees?
Our parking fees are as follows:
- Self-parking (per day or overnight): $12 per day plus tax
- Visitor Valet Parking: $20 per day, plus tax
- Overnight Valet Parking: $20 per day, plus tax
Where can I rent a car?
We have a Hertz rental car agency at the hotel. You may also rent a car from the airport.
Will you be selling theme park tickets?
We have a ticket counter at the hotel that sells all theme park tickets in the surrounding area.
What's your phone#? Fax#? Address?
Telephone Number: (407) 586-0000
Fax Number: (407) 586-1999
Reservations Department Fax Number: (407) 586-2259
Address:
Gaylord Palms™ Resort & Convention Center
6000 W. Osceola Parkway
Kissimmee, Florida 34746
Who's the GM?
Kemp Gallineau, Senior Vice President and General Manager
When can I cancel my reservation and not get charged for it?
You may cancel your reservation 72 hours prior to the arrival date without a penalty. This does not apply if you are participating with a group. Each group has a specific cancellation policy. You will need to contact your meeting professional to find out your specific policy.
Do I need to guarantee my reservation?
Reservations are automatically guaranteed by charging a one night room + tax deposit. To avoid being charged, reservations must be canceled 72 hours before your arrival date.
Rooms
How many rooms do you have?
1,400 including 115 suites
How big are your rooms?
Over 400 square feet
What amenities are included?
Refrigerator with water, safe with laptop charger, high-speed internet access, residential feel in every room
More: Guest Room Amenities
What's the tax?
13%
What does the Resort Fee include?
Daily newspaper delivered to your guest room door; wireless internet access in your guest room and in public spaces throughout the hotel in the three atriums (St. Augustine, Everglades & Key West) – in-room high speed internet access; two bottles of Dasani water delivered daily to your guest room refrigerator; complimentary local and toll free telephone calls (up to 20 minutes); use of Canyon Ranch SpaClub fitness center; complimentary scheduled shuttle bus service to Walt Disney World theme parks and a free bucket of range balls at nearby Falcon's Fire Golf Club.
Can I get connecting rooms?
We have hundreds of connecting rooms. You may request connecting rooms and we will do everything we can to fill your request.
Do you take pets?
No, but we are happy to recommend kennel services that are located close to the hotel that are used specifically for travelers.
How many people to a room?
Maximum of 4 due to the fire code in the city.
Food & Beverages
How many restaurants are in the Resort?
We have 3 restaurants and several fast service outlets.
More: Dining
What are the price ranges?
$5.00 - $35.00 per person
Do I need reservations?
It is suggested that you get reservations for dinner in the main restaurants. Luncheon and breakfast reservations are not needed unless special circumstances dictate the need.
What's your best restaurant?
All of our restaurants offer unique menu selections. Each has it's own specialty. You may look under dining on the web site to get more information on the cuisine.
What's your most casual restaurant?
All of our restaurants are comfortable and have a resort feel for relaxation. Villa de Flora, however is open for breakfast, lunch and dinner and has a more relaxed atmosphere.
Will you offer healthy entrees?
Yes, we will offer healthy cuisine created from recipes from our spa.
Is your room service available 24 hours?
Yes.
Do you have coffee makers in the room?
Yes.
Do you have mini-bars in the room?
No.
What are the hours of your restaurants?
Breakfast will be served at 6:30 am on weekdays and 7:00 a.m. on the weekends. Other restaurants will be open until 10:00 p.m., unless the demand requires them to stay open later.
What time do your bars open?
11:00 a.m. daily and 1:00 p.m. on Sundays due to local alcohol laws.
Spa
How do I make appointments?
Call the main number (407) 586-0000 and ask for the Canyon Ranch SpaClub. A spa attendant will assist you with your appointment. For group reservations contact: Elizabeth Skoryno (407) 586-0348, eskoryno@gaylordhotels.com
How big is the spa? The treatment rooms?
We offer numerous treatments and services. Refer to the Spa section of the web site to view the list of massages and treatments that are available.
More: Spa Services
What's the cost?
Costs range from $25 - $350
Golf
Do you have a golf course?
We are affiliated with Falcon's Fire Golf Club within minutes of the hotel. We offer transportation to the course throughout the day.
Can I get advance tee times?
Yes, we are able to book a minimum of 7 days in advance.
How much are the green fees?
They range from $45 - $140 depending on the season.
More: Recreation
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