Who is the press contact for Gaylord Palms Hotel & Convention Center?
Jeff Abbaticchio
Director of Public Relations
(407) 586-0315
jabbaticchio@gaylordhotels.com
Who is the press contact for Gaylord Entertainment?
Brian Abrahamson
Gaylord Entertainment
(615) 316-6302
BAbrahamson@GaylordEntertainment.com
Where are you located?
Interstate 4 at International Drive & Osceola Parkway, Exit 65. We are the next exit to Disney.
More: How to Get Here
What credit cards do you take?
We accept all major credit cards.
Do you have Transportation to Disney? From the Airport?
Our transportation partner, Mears Transportation, offers 24-hour transportation service from the airport. For reservations call (407) 423-5566. We offer complimentary scheduled transportation to Walt Disney World® theme parks and the Downtown Disney® area. A daily schedule is available at the Concierge desk.
More: Theme Park Transportation
When can I check in? Check out?
Check in is at 3:00 p.m., and check out is at 11:00 a.m.
What are your parking fees?
Our parking fees are as follows:
Where can I rent a car?
We have a Hertz rental car agency at the hotel. You may also rent a car from the airport.
Will you be selling theme park tickets?
Yes, tickets to area theme parks and attractions are available through our Concierge. Our Concierge professionals provide valuable assistance in planning all aspects of your visit, including tickets, restaurant reservations, golf tee times, transportation, and special requests. To plan your itinerary in advance of your arrival, contact us at GaylordPalmsConcierge@GaylordHotels.com.
What's your phone#? Fax#? Address?
Telephone Number: (407) 586-0000
FedEx Business Center Fax Number: (407) 586-9556
Reservations Department Fax Number: (407) 586-2259
Address:
Gaylord Palms™ Hotel & Convention Center
6000 W. Osceola Parkway
Kissimmee, Florida 34746
Who's the GM?
Johann Krieger, Senior Vice President and General Manager
When can I cancel my reservation and not get charged for it?
You may cancel your reservation 72 hours prior to the arrival date without a penalty. This does not apply if you are participating with a group. Each group has a specific cancellation policy. You will need to contact your meeting professional to find out your specific policy.
Do I need to guarantee my reservation?
Reservations are automatically guaranteed by charging a one night room + tax deposit. To avoid being charged, reservations must be canceled 72 hours before your arrival date.
How many rooms do you have?
1,406 including 115 suites
How big are your rooms?
Over 400 square feet
What amenities are included?
Click the link for a complete list of Guest Room Amenities
What's the tax?
Per local and state ordinances, we charge 13% tax. A 1% Osceola County Assessment fee is also be charged on all rooms related transactions. This assessment is taxable.
What does the Resort Fee include?
Gaylord Palms is committed to providing our guests with a robust array of amenities to ensure the best possible experience. A resort fee of $15 (plus tax) will be charged daily and includes: daily newspaper; wireless Internet access in your guest room and in public spaces throughout the hotel in the three atriums (St. Augustine, Everglades & Key West); in-room high-speed Internet access; two bottles of Dasani® water delivered daily to your guest room refrigerator; complimentary local and toll free telephone calls (up to 20 minutes); use of the Relâche Spa fitness center; complimentary scheduled shuttle bus service to Walt Disney World theme parks.
Can I get connecting rooms?
We have hundreds of connecting rooms. You may request connecting rooms and we will do everything we can to fill your request.
Do you take pets?
No, but we are happy to recommend kennel services that are located close to the hotel that are used specifically for travelers.
How many people to a room?
Maximum of 4 due to the fire code in the city.
How many restaurants are in the Hotel?
We have 6 restaurants and lounges on property.
More: Dining
What are the price ranges?
$5.00 - $35.00 per person
Do I need reservations?
It is suggested that you get reservations for dinner in the main restaurants. Luncheon and breakfast reservations are not needed unless special circumstances dictate the need.
What's your best restaurant?
All of our restaurants offer unique menu selections. Each has it's own specialty. You may look under dining on the web site to get more information on the cuisine.
What's your most casual restaurant?
All of our restaurants are comfortable and have a feel of relaxation. Villa de Flora, our Mediterranean buffet restaurant, open for breakfast, dinner and Sunday Brunch has a more casual atmosphere. Wreckers Sports Bar offers a relaxed, neighborhood-like environment featuring a two-story video wall! And, Java Coast is a great place to grab coffee, sandwiches and salads.
Do you offer healthy entrees?
Yes, all of our dining outlets offer healthy cuisine and special gulten-free menus.
Is your room service available 24 hours?
Yes.
Do you have coffee makers in the room?
Yes.
Do you have mini-bars in the room?
No. However, each of our guest rooms is equipped with a refrigerator stocked daily with two bottles of Dasani® water. The refrigerator can be stocked with specialty items by In-Room Dining.
What are the hours of your restaurants?
Breakfast will be served at 6:30 am on weekdays and 7:00 a.m. on the weekends. Other restaurants will be open until 10:00 p.m., unless the demand requires them to stay open later.
What time do your bars open?
11:00 a.m. daily and 1:00 p.m. on Sundays due to local alcohol laws.
Do you have a golf course?
We are affiliated with Celebration Golf Club within minutes of the hotel. We offer transportation to the course throughout the day.
Can I get advance tee times?
Yes, we are able to book a minimum of 7 days in advance.
How much are the green fees?
They range from $45 - $140 depending on the season.
More: Recreation
