Kemp Gallineau, General Manager

Gaylord Palms Resort & Convention Center

"We are all about service..service to our STARS and our guests.

Through servant leadership, our leaders will be resources to our "STARS" removing obstacles and keeping them focused on providing those services that make the difference between a stay and an EXPERIENCE."

With more than 14 years of experience in the hospitality and hotel management business, Kemp serves as senior vice president and general manager of Gaylord Palms Resort & Convention Center In this position, he oversees all facets of the resort and convention center operations.

Gallineau joined Gaylord Entertainment February of 2001, as hotel manager of Gaylord Palms and a member of Gaylord Palms' pre-opening leadership team.

In 2004, he moved to the company's flagship property, Gaylord Opryland in Nashville, Tennessee, as vice president and assistant general manager. While responsible for the operational aspects of this property, Kemp also had oversight responsibility for the Radisson at Opryland, the General Jackson Showboat, Gaylord Springs Golf Links™, Wildhorse Saloon and the Transportation Division.

Prior to joining Gaylord Entertainment, Gallineau served as director of the rooms division for the Walt Disney World Swan and Dolphin Resort, where in the year 2000, they experienced the resort's highest guest satisfaction rating, while still attaining a record year in profit.

Previously he was director of process improvement with Westin Innisbrook Resort in Palm Harbor, Florida. For seven years, he held many positions with Starwood Hotels & Resorts, including rooms division manager, chief engineer, director of housekeeping services, director of guest services and telecommunications manager.

Gallineau has received awards for his significant contributions to the hotel and resort industry, including the Westin Innisbrook Leadership Award in 1999, the Walt Disney World Dolphin Leadership Award in 1996, and the ITT North American President's Award in 1997. While he was employed at the Walt Disney World Swan and Dolphin, the resort was named Hotel of the Year in 1993 and 1997 and received the Governor's Sterling Award (Rapid Response Team) in 1998.

Before joining the Hospitality Industry, he spent nine years with AT&T as regional sales manager and operations manager.

Gallineau currently serves on the board of Central Florida Hotel & Lodging Association and Kissimmee/Osceola Chamber of Commerce.

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