Frequently Asked Questions
Where are you located?
Gaylord Opryland is located just ten minutes from Nashville International Airport at:
2800 Opryland Drive
Nashville, TN 37214
More: How to Get Here
What credit cards do you take?
We accept all major credit cards.
Do you have Transportation to Area Attractions? From the Airport?
We run a complimentary shuttle to and from Gaylord Opryland Attractions including the Grand Ole Opry®, the General Jackson Showboat®, Opry MillsSM and Gaylord Springs Golf Links™. We also have shuttle transportation available from the Nashville International Airport from 5 a.m. to 11 p.m. unless your group arranges otherwise. The fare is $20 per person, one way and $30 per person round trip--about half the cost of a taxi.
More: How to Get Here and Entertainment & Attractions.
When can I check in? Check out?
Check in is at 3:00 p.m. and check out is at 11:00 a.m.
Where can I rent a car?
We have a Hertz rental car agency right at the Hotel. You may also rent a car from the airport.
More: Services & Amenities
What's your phone #? Fax #? Address?
Hotel Operator: 615-889-1000
Individual Reservations: 1-866-972-6779
Guest Faxes: 615-871-7741
Address:
Gaylord Opryland Resort & Convention Center
2800 Opryland Drive
Nashville, TN 37214
What phone number should I leave with my family in case they need to contact me?
615-889-1000, they will need your first and last name or your room number.
Where do I send guest faxes?
Guests can receive faxes at our on-site business center, Kinko's. Include recipient's first and last name and fax to: 615-871-7741.
When can I cancel my reservation and not get charged for it?
Our cancellation policy is 72 hours prior to arrival for room-only individual reservations. This does not apply if you are participating in a group or package stay. Each group has a specific cancellation policy, you will need to contact your meeting professional for details on your specific policy.
Do I need to guarantee my reservation?
Individual reservations are automatically guaranteed by charging a one-night room + tax deposit. For a refund, individual reservations must be cancelled 72 hours before your arrival date; package reservations require 15 days' notice.
How many rooms do you have?
2,881 including more than 200 suites and 750 garden terrace rooms with private balconies.
How big are your rooms?
More than 400 square feet.
What amenities are included?
Our guest rooms include modern conveniences like high-speed Internet access, an in-room hair dryer, iron and ironing board, electronic lock and key system, in-room safes, two phone lines with dataports and easy-to-use voice mail.
More: Guest Rooms
What's the tax?
15.25% plus $2 per night city tax.
Can I get connecting rooms?
We have hundreds of connecting rooms. You may request connecting rooms and we will do everything we can to fill your request.
Do you take pets?
No. At this time pets are prohibited from residing at our resort. However, our property is ADA compliant and seeing-eye dogs are welcome.
How many people to a room?
Maximum of five people per standard room due to fire code.
How many restaurants and lounges are in the Resort?
We have four full-service restaurants, five lounges, and eight fast-service outlets.
More: Dining
What are the price ranges?
Generally, $5.00 - $35.00 per person.
Do I need reservations?
Reservations are recommended for dinner in the main restaurants. Lunch and breakfast reservations are not needed unless special circumstances dictate the need.
What's your best restaurant?
All of our restaurants offer unique menu selections. Each has its own specialty.
More: Dining
What's your most casual restaurant?
Rachel's restaurant is considered the most casual of the full-service restaurants, offering a grand buffet and a la carte menu options.
Will you offer healthy entrees?
Yes, all of our restaurants offer healthy options specially designed by our Executive Chef.
Is your room service available 24 hours?
Yes, limited service is offered after 1 a.m.
Do you have coffee makers in the room?
Yes.
What are the hours of your restaurants?
Hours of operations vary by restaurant. See Dining for details.
What time do your lounges open?
Hours of operations vary by lounge. See Dining for details.
Do you have a golf course?
Yes. Gaylord Springs™ is located within the Gaylord Opryland complex. We offer complimentary shuttle service to course upon request.
Can I get advance tee times?
Yes, we are able to book a minimum of seven days in advance.
How much are the green fees?
Golf fees range from $40 to $75 for 18 holes of play depending on time of day, day of week, and time of year.
More: Gaylord Springs
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