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Phil Coffey
Senior Vice President & General Manager
Gaylord National Resort and Convention Center
"Motivation must come from within oneself. For me, it comes from working in a big hotel, with all of the customers and STARS I meet. Every day is different, and with so many people on the team I am always learning something new."
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John Jenkins
Vice President & Hotel Manager
Gaylord National Resort and Convention Center
"We are always looking to create that flawless experience by anticipating our guest needs. More importantly, we want to make sure our STARS have a leading role in the overall guest experience. Pride and ownership allow our stars to really shine and contribute to the success of our hotel and the satisfaction of our customers."
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Bob Moore
Vice President of Conference Management
Gaylord National Resort and Convention Center
"My favorite thing about my job is assisting with the career development of our STARS and leaders. There are few better feelings than when one of your people takes the next step in their career. Watching your time investment in developing that person pay off is hard to beat."
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Ron Bailey
Director of Rooms
Gaylord National Resort and Convention Center
"Our goal is to build loyalty with our guests, by consistently delivering on the promise of a truly great experience. The STARS make this happen daily by being laser focused on the small details that can leave a positive lasting memory for our guests."
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Tina Sampson
Vice President of Sales & Marketing
Gaylord National Resort and Convention Center
"Our goal is not just to make the sales number. We truly believe we embrace our customers better than anyone out there. We really want them to be a part of our culture and who we are... We want them to GET it."
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Robert Stanfield
Vice President of Food & Beverage
Gaylord National Resort and Convention Center
"We have the luxury of having many different styles of dining options for our guests. I enjoy working with the chef’s and STAR’s as we are always improving our offerings and changing to what our guest need and are looking for."
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Jay Burgomaster
Vice President of Finance
Gaylord National Resort and Convention Center
"The hospitality business is about taking care of people, and Gaylord Hotels truly embraces that spirit! We take good care of our team members (STARS) so they can take good care of our guests. Understanding that it's all about people has been the cornerstone of Gaylord's success."
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Raphael Medina
Director of Engineering
Gaylord National Resort and Convention Center
“I believe that brilliance like excellence is our natural reaction to being exceptional in whatever we do. My joy comes from inspiring brilliance in our Stars and witnessing that distinction in the service we provide to our customers and stakeholders.”
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Karen A. DiFulgo, SPHR
Vice President, Human Resources
Gaylord National Resort and Convention Center
"Our commitment and ability to deliver flawless service and create that phenomenal experience for our customers begins with our greatest asset, our employees. At Gaylord, we are focused every day on creating a work culture for our STARS that is exceptionally fun and rewarding. Our STARS come together every day as one family, passionate about caring for one another, for our greater community and our guests!"
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Gaylord National Lower Atrium
Atrium View from Ballroom
Guestroom Balcony View
Gaylord National Exterior
