Gaylord National

Gaylord National

Gaylord National

Gaylord National

Gaylord National

Gaylord National

Gaylord National

Gaylord National

Gaylord National

Gaylord National

Meet Our Senior Leaders

Our Gaylord National leaders are committed to providing our STARS with the support and resources necessary to offer flawless service in an environment that fosters fun, encourages open communication and development, and upholds our values. Each one brings his or her unique personality and style to the position. To learn more about our leaders, click on the links below:

 
   

 

Phil Coffey
Senior Vice President & General Manager
Gaylord National Resort and Convention Center

"Motivation must come from within oneself. For me, it comes from working in a big hotel, with all of the customers and STARS I meet. Every day is different, and with so many people on the team I am always learning something new."

  Phil Coffey
     

     

John Jenkins
Vice President & Hotel Manager
Gaylord National
Resort and Convention Center

"We are always looking to create that flawless experience by anticipating our guest needs. More importantly, we want to make sure our STARS have a leading role in the overall guest experience.  Pride and ownership allow our stars to really shine and contribute to the success of our hotel and the satisfaction of our customers."

  John Jenkins
     

     

Bob Moore
Vice President of Conference Management
Gaylord National Resort
and Convention Center

"My favorite thing about my job is assisting with the career development of our STARS and leaders. There are few better feelings than when one of your people takes the next step in their career. Watching your time investment in developing that person pay off is hard to beat."

  Bob Moore
     

     

Ron Bailey
Director of Rooms
Gaylord National Resort
and Convention Center

"Our goal is to build loyalty with our guests, by consistently delivering on the promise of a truly great experience. The STARS make this happen daily by being laser focused on the small details that can leave a positive lasting memory for our guests."

  Ron Bailey
     

     

Tina Sampson
Vice President of Sales & Marketing
Gaylord National Resort
and Convention Center

"Our goal is not just to make the sales number. We truly believe we embrace our customers better than anyone out there. We really want them to be a part of our culture and who we are... We want them to GET it."

  Tina Sampson
     

     

Robert Stanfield
Vice President of Food & Beverage
Gaylord National
Resort and Convention Center

"We have the luxury of having many different styles of dining options for our guests. I enjoy working with the chef’s and STAR’s as we are always improving our offerings and changing to what our guest need and are looking for."

  Robert Stanfield
     

     

Jay Burgomaster
Vice President of Finance
Gaylord National
Resort and Convention Center

"The hospitality business is about taking care of people, and Gaylord Hotels truly embraces that spirit! We take good care of our team members (STARS) so they can take good care of our guests. Understanding that it's all about people has been the cornerstone of Gaylord's success."

  Jay Burgomaster
     

     

Raphael Medina
Director of Engineering
Gaylord National
Resort and Convention Center

“I believe that brilliance like excellence is our natural reaction to being exceptional in whatever we do. My joy comes from inspiring brilliance in our Stars and witnessing that distinction in the service we provide to our customers and stakeholders.”

  Raphael Medina
     

           

Karen A. DiFulgo, SPHR
Vice President, Human Resources
Gaylord National
Resort and Convention Center

"Our commitment and ability to deliver flawless service and create that phenomenal experience for our customers begins with our greatest asset, our employees. At Gaylord, we are focused every day on creating a work culture for our STARS that is exceptionally fun and rewarding. Our STARS come together every day as one family, passionate about caring for one another, for our greater community and our guests!"

  Karen A. DiFulgo, SPHR
     

     

 

Media Room Resources

Experience Gaylord National

Gaylord National Lower Atrium

Atrium View from Ballroom

Guestroom Balcony View

Gaylord National Exterior

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