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Phil Coffey
Senior Vice President & General Manager
Gaylord National Hotel and Convention Center
"Motivation must come from within oneself. For me, it comes from working in a big hotel, with all of the customers and STARS I meet. Every day is different, and with so many people on the team I am always learning something new."
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John Jenkins
Vice President & Hotel Manager
Gaylord National Hotel and Convention Center
"We are always looking to create that flawless experience by anticipating our guest needs. More importantly, we want to make sure our STARS have a leading role in the overall guest experience. Pride and ownership allow our stars to really shine and contribute to the success of our hotel and the satisfaction of our customers."
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Bob Moore
Vice President of Conference Management
Gaylord National Hotel and Convention Center
"My favorite thing about my job is assisting with the career development of our STARS and leaders. There are few better feelings than when one of your people takes the next step in their career. Watching your time investment in developing that person pay off is hard to beat."
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Tina Sampson
Vice President of Sales & Marketing
Gaylord National Hotel and Convention Center
"Our goal is not just to make the sales number. We truly believe we embrace our customers better than anyone out there. We really want them to be a part of our culture and who we are... We want them to GET it."
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Jesse Stewart
Vice President of Labor Relations
Gaylord National Hotel and Convention Center
"What excites me most about my job is to see things come together from nothing into something incredible. To see lives touched in such a positive way. We receive great feedback on quality and performance of our people."
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Joseph Gardner
Director of Leadership & Training
Gaylord National Hotel and Convention Center
"Curiosity is an important quality for a successful Gaylord National leader. By being curious and consistently asking questions, you are inviting others to take more ownership of their operation."
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Michael Randle
Director of IT
Gaylord National Hotel and Convention Center
"One of the leadership aspects of my job that I enjoy the best is creating an environment where STARS can flourish, succeed and grow personally and professionally. In addition, I like the feeling that comes from being innovative and creatively using technology solutions to provide exceptional service and a flawless guest experience."
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