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Gaylord National

Meet Our Senior Leaders

Our Gaylord National leaders are committed to providing our STARS with the support and resources necessary to offer flawless service in an environment that fosters fun, encourages open communication and development, and upholds our values. Each one brings his or her unique personality and style to the position. To learn more about our leaders, click on the links below:

Phil Coffey Bob Moore Jay Burgomaster Raphael Medina		Karen A. DiFulgo Dennis Kolodziejski Monroe Harrison Steve Potts

Phil Coffey Senior Vice President & General Manager Gaylord National Resort and Convention Center “Motivation must come from within oneself. For me, it comes from working in a big hotel, with all of the customers and STARS I meet. Every day is different, and with so many people on the team I am always learning something new.”



Bob Moore Vice President and Hotel Manager Gaylord National Resort and Convention Center “My favorite thing about my job is assisting with the career development of our STARS and leaders. There are few better feelings than when one of your people takes the next step in their career. Watching your time investment in developing that person pay off is hard to beat.”



Jay Burgomaster Vice President of Finance Gaylord National Resort and Convention Center “The hospitality business is about taking care of people, and Gaylord Hotels truly embraces that spirit! We take good care of our team members (STARS) so they can take good care of our guests. Understanding that it's all about people has been the cornerstone of Gaylord's success.”



Raphael Medina Director of Engineering Gaylord National Resort and Convention Center “I believe that brilliance like excellence is our natural reaction to being exceptional in whatever we do. My joy comes from inspiring brilliance in our Stars and witnessing that distinction in the service we provide to our customers and stakeholders.”



Karen A. DiFulgo, SPHR Vice President, Human Resources Gaylord National Resort and Convention Center “Our commitment and ability to deliver flawless service and create that phenomenal experience for our customers begins with our greatest asset, our employees. At Gaylord, we are focused every day on creating a work culture for our STARS that is exceptionally fun and rewarding. Our STARS come together every day as one family, passionate about caring for one another, for our greater community and our guests!”



Dennis Kolodziejski Vice President of Food & Beverage Gaylord National Resort and Convention Center “Our commitment and ability to deliver flawless service and create that phenomenal experience for our customers begins with our greatest asset, our employees. At Gaylord, we are focused every day on creating a work culture for our STARS that is exceptionally fun and rewarding. Our STARS come together every day as one family, passionate about caring for one another, for our greater community and our guests!”



Monroe Harrison Director of Public Affairs Gaylord National Resort and Convention Center “In today's world, major businesses like ours have immense social, economic and human assets. Everyday Gaylord National leverages its assets to bring about measurable gains not only for itself, but for society as well. This is our foundation in being a good Corporate Citizen.”



Steve Potts Vice President of Conference Management Gaylord National Resort and Convention Center “Our company value system is what I hold most reverent. It provides our STARS certain and inalienable principles. It is these principles that drive our behavior, mold our purpose and shepherd our character.”