• Bob Moore
• Jay Burgomaster
• Raphael Medina

• Karen A. DiFulgo
• Monroe Harrison
• David Furnish

Bob Moore
Vice President and Hotel Manager
Gaylord National Resort and Convention Center

“My favorite thing about my job is assisting with the career development of our STARS and leaders. There are few better feelings than when one of your people takes the next step in their career. Watching your time investment in developing that person pay off is hard to beat.”

Jay Burgomaster
Vice President of Finance
Gaylord National Resort and Convention Center

“The hospitality business is about taking care of people, and Gaylord Hotels truly embraces that spirit! We take good care of our team members (STARS) so they can take good care of our guests. Understanding that it's all about people has been the cornerstone of Gaylord's success.”

Raphael Medina
Director of Engineering
Gaylord National Resort and Convention Center

“I believe that brilliance like excellence is our natural reaction to being exceptional in whatever we do. My joy comes from inspiring brilliance in our Stars and witnessing that distinction in the service we provide to our customers and stakeholders.”

Karen A. DiFulgo, SPHR
Vice President, Human Resources
Gaylord National Resort and Convention Center

“Our commitment and ability to deliver flawless service and create that phenomenal experience for our customers begins with our greatest asset, our employees. At Gaylord, we are focused every day on creating a work culture for our STARS that is exceptionally fun and rewarding. Our STARS come together every day as one family, passionate about caring for one another, for our greater community and our guests!”

Monroe Harrison
Director of Public Affairs
Gaylord National Resort and Convention Center

“In today's world, major businesses like ours have immense social, economic and human assets. Everyday Gaylord National leverages its assets to bring about measurable gains not only for itself, but for society as well. This is our foundation in being a good Corporate Citizen.”

David Furnish
VP of Sales
Gaylord National Resort and Convention Center

“I sincerely believe in the Service Profit Chain, and how our company has adopted this strategy and created a STARS first culture. As a sales leader, this is our differentiator from our competitors.”